Ecommerce Email Mastery: Fractional CMO Strategies for Effective Campaigns
Email marketing is a top revenue driver for e-commerce businesses. However, it takes deep marketing expertise to maximize its impact. This is where an eCommerce fractional CMO comes in.
Also known as FCMOs, these part-time C-suite leaders adhere to email marketing best practices. Then, they optimize every aspect according to the client’s branding and objectives.
This article covers email marketing fundamentals that the best fractional chief marketing officers swear by. It also discusses the following points:
- How to collaborate with various stakeholders for email campaigns.
- Essential key performance indicators (KPIs) to track.
- Importance of processes and documentation and how to make them.
Fractional CMOs are not responsible for “little details,” such as crafting copies and newsletters. Instead, they provide leadership, strategic vision, and guidance to more flawlessly execute email campaigns.
Read below to learn more about their steps. Let’s go!
Wondering what a Fractional CMO can do for your business? Watch this video below.
1. Set the Strategy
Too often, brands start the tactical execution of campaigns without aligning the bigger picture goals and plans. A documented strategy gives direction and allocates resources more efficiently. Most of all, it allows the business to respond to new trends such as marketing channels.
When setting strategies, an eCommerce fractional CMO works with various stakeholders. These range from the board of directors to the sales and marketing departments. Together, they do the following:
- Define goals and success metrics aligned with business objectives.
- Identify target audience segments and ideal customer profiles.
- Determine email content themes and editorial calendar,
- Select email frequency.
- Develop a multichannel integration plan.
As an example for this topic, let us say that you are a hiking gear retailer. While strategizing with the team, the fractional CMO identified two primary objectives. These are to grow the subscriber list and generate leads for sales.
The rest of the email marketing plan might look like this:
| Metrics to track | - Email subscriber acquisition rates. - New lead growth and quality (lead score, profile attributes). - Email clickthrough rates. - Landing-page conversion rates. |
| Editorial calendar | - Lead-nurture content tracks focused on hike planning, gear 101s, and leave-no-trace principles. - Spotlights on affiliated hiking groups or clubs to join. - Guides to major regional hiking events and festivals. - Series on beginner hiking tips and overcoming barriers to entry. - Product spotlights aligned with major holidays and gifting seasons. |
| Target segments based on hypersegmentation | - Active outdoor enthusiasts new to hiking. - Families looking for kid-friendly day hike ideas. - Young professionals in urban areas with limited hiking experience. - Existing customers looking to upgrade gear and try new trails. |
| Multichannel integration | - Promote lead-capture offers via paid ads and social media. - Showcase popular educational emails on the company blog. - Sync email with sales outreach. - Send follow-ups after store purchases with trail recommendations. - Remind customers of email subscription perks throughout the buyer's journey. |
2. Create Processes and Document Them
Documenting processes and workflows is often overlooked as an email marketing strategy. This step enables smooth handoffs between owners. It also ensures that no steps are missed and aids in training new team members.
With strong foundations mapped out, email marketing programs can grow strategically while still delivering value and resonating with subscribers. However, documentation is also challenging. It requires structure but should remain flexible.
An eCommerce fractional CMO helps craft three vital documentation types:
- Editorial calendars
- Workflow
- Style guidelines
Editorial calendars enhance the coordination of teams. They also prevent or reduce potential conflicts early.
These documents map out all scheduled email campaigns, promotional messages, lead-nurturing content, and ongoing programs on a timeline. The most effective ones also include email names, send dates, owners, status, and any notes.
Meanwhile, workflow makes campaigns more efficient, especially if they involve other marketing channels. They detail the steps to execute different email campaigns, from initial briefing to final approval. They also specify the people involved and their roles, timelines, and milestones.
Lastly, codifying style guidelines promotes industry compliance and sets expectations correctly. It also decreases confusion in campaign executions, which often leads to costly mistakes.
What goes into the guide varies. However, they usually involve branding rules, tone guidance, imagery requirements, and message frameworks.
3. Oversee, Test, and Optimize Content
Content is the heart of any email marketing program. From compelling subject lines to valuable information within the body copy, it is what engages subscribers.
The copy is what drives them to action.
With countless emails across varied campaigns, how do you effectively oversee content development and optimization? Get help from an e-commerce fractional CMO.
These part-time C-suite marketing leaders guide email content in three key areas:
- Creative direction
- Testing initiatives
- Performance analysis
With creative direction, the fractional CMO establishes guardrails and principles for content development without managing day-to-day creation. This involves defining the brand voice and advising on themes and topics. They also maintain oversight of content calendars and review select high-priority campaigns.
For testing initiatives, the outsourced chief marketing officer institutes protocols for continually experimenting with and refining content variations. A good strategy is to A/B test elements such as messaging, layouts, visuals, and delivery. They also choose and integrate innovation, such as artificial intelligence (AI), to automate repetitive processes.
Lastly, for performance analysis, these marketing experts regularly review content metrics, monitor anomalies, uncover insights through trend analytics, and provide recommendations for improvement.
For example, your business is preparing for Black Friday 2023. A fractional CMO’s email marketing plan might sound like this:
| Editorial calendar | - Schedule Black Friday email send for Tuesday, November 21, at 8:00 a.m. local time. - Subject line: Black Friday Sneak Peek! 25% Off Select Gear - Owner: email marketing manager and fractional CMO - Brief the creative team by October 15. - Finalize the promo details by November 1. - Confirm the final email content by November 15. |
| Workflow | - The email manager and fractional CMO should brief the creative team on audience, objectives, content, and design direction by October 15. - The creative team develops the email, including copy, images, and promo language, by November 1. - The legal team, fractional CMO, and the sales department reviewed the draft and provided feedback by November 5. - The marketers will revise the draft based on the feedback by November 8. - By November 10, the marketing department will have performed A/B testing with three to five subject lines to optimize the open rate. - The fractional CMO and the email manager get the final sign-off from all stakeholders by November 15. - The developer codes the email and tests it for rendering across devices and clients by November 17. - The email manager and FCMO review the final coded email and send test emails on November 20. - They then approved the email by November 21 morning. |
| Style guide | - Use Black Friday-themed imagery (e.g., hikers with gear on sale, close-up products). - Include the company logo in the header. - Use a high-energy, friendly voice in the promotional copy. - Make key details clear, such as 25% off and promotional dates. - Create strong, clear calls-to-action (CTAs) such as “Shop Black Friday deals.” - Apply scarcity to messaging. Examples include “Deals end soon!” or Limited quantities!” - Add a countdown timer and prominent links to Black Friday sale landing pages. |
Summing Up
Executing effective email marketing takes focus, expertise, and strategic guidance. These three become even more critical as programs scale. With part-time access to a strategic email marketing leader, eCommerce brands can drive more value through thoughtful oversight and optimization.
Digital Authority Partners (DAP) is an award-winning, experienced eCommerce fractional CMO service. We empower brands to achieve more with email marketing without the cost of a full-time executive. Contact us to learn how we can strategically guide your program through hands-on collaboration.
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